Refund policy

This policy explains return eligibility, return costs, refund timing, damaged-item claims, cancellations, and the no-direct-exchange process for purchases made through freshculinarytions.com.

1. 30-DAY RETURN PERIOD

A return request must be submitted within 30 calendar days after the carrier records the order as delivered. The return period begins on the delivery date, not the purchase date. When items from one order arrive separately, the 30-day period for each item begins on that item's delivery date.

2. RETURN ELIGIBILITY

For a change-of-mind return, the product must be unused, unassembled, undamaged, complete, and in its original packaging with all parts, hardware, manuals, labels, and accessories. Proof of purchase from freshculinarytions.com is required.

An item that has been assembled, installed, altered, used, damaged after delivery, returned with missing components, or packed in a way that causes return-transit damage may be refused or may receive a reduced refund to the extent permitted by law. These condition requirements do not apply when the return is caused by a verified defect, shipping damage, missing part, or incorrect item for which disassembly or opening was reasonably necessary to identify the problem.

An item expressly identified as final sale or non-returnable on its product page before purchase is not eligible for a change-of-mind return, except where required by law or where the item arrives damaged, defective, or incorrect.

3. HOW TO START A RETURN

Before shipping an item, email support@freshculinarytions.com with:

- The order number
- The name and email address used for the order
- The item to be returned and the reason for return
- Photographs of the item and packaging when the request involves damage, defect, missing parts, an incorrect item, or a condition issue

freshculinarytions.com will review the request and, if eligible, send written return authorization, packing instructions, and the correct return destination. Returns must be shipped within 10 calendar days after authorization unless the instructions state a different date.

Return address: 2859 Spindletop Rd, Lexington, KY 40511, US.

4. RETURN SHIPPING COSTS

For a change-of-mind return, including a preference for a different size, color, configuration, or model, the customer is responsible for return-shipping costs. The customer should use a trackable service and retain the receipt and tracking number. Original free standard shipping is not deducted from an otherwise eligible refund, but optional expedited or special-service charges are nonrefundable unless the service was not provided.

If the wrong item was sent or an item arrives damaged, defective, or materially incomplete, freshculinarytions.com will provide a prepaid return method or another appropriate resolution after reviewing the claim. Customers should not purchase return shipping and expect reimbursement unless written approval is provided in advance.

No restocking fee is charged for an eligible return that meets this policy. Costs caused by missing parts, avoidable damage, inadequate return packaging, or an unauthorized carrier service may be deducted only to the extent permitted by law and after the basis for the deduction is explained.

5. DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS

Inspect the product and packaging promptly after delivery. Contact support@freshculinarytions.com as soon as a problem is found and preferably within 7 calendar days. Include clear photographs of the outer packaging, shipping label, product, parts received, and affected area. Keeping the packaging until the claim is resolved may be necessary for a carrier review.

Reporting within 7 days helps preserve evidence but does not shorten the 30-day return period or any nonwaivable legal right. Depending on the verified issue and available inventory, the resolution may be replacement parts, a replacement product, a refund, or another remedy required by law.

6. NO DIRECT EXCHANGES

Freshculinarytions.com does not process direct exchanges. To obtain a different item, color, size, or configuration, return the eligible original item for a refund and place a new order. The new order is a separate transaction and is subject to current price and availability.

7. REFUND REVIEW AND TIMING

After an authorized return is delivered, allow up to 3 business days for inspection. If approved, the refund will be issued to the original payment method within 5 business days after inspection. An email confirmation will be sent when the refund is submitted.

If 5 business days have passed after the refund confirmation and the credit is not visible, contact the payment provider first and then email support@freshculinarytions.com if further documentation is needed.

Only the amount actually paid for the approved returned item and any refundable charge is refunded. Discounts are allocated according to the original order. Refunds are not issued to a different card, account, or person.

8. LATE OR MISSING REFUNDS

Before reporting a missing refund, check the original payment account and contact the bank or payment provider because posting delays are common. If the provider cannot locate a refund after the stated timeframe, email support@freshculinarytions.com with the order number. Do not send complete payment-card information by email.