Shipping policy

This Shipping Policy describes the destinations, charges, handling times, transit estimates, and delivery procedures for orders placed through freshculinarytions.com.

1. SHIPPING AREA AND COST

We provide free standard shipping to deliverable street addresses throughout the 50 United States and Washington, D.C.

Orders cannot be shipped to military addresses using the AA, AE, or AP regional codes, including associated APO, FPO, and DPO destinations. International shipping is not offered. An order placed with an unsupported address may be canceled and refunded to the original payment method.

Any optional service or charge that becomes available for a particular order will be clearly displayed before payment. freshculinarytions.com does not add an undisclosed shipping fee after checkout.

2. BUSINESS DAYS AND ORDER CUTOFF

For fulfillment and delivery estimates, a business day is Monday through Friday, excluding U.S. public holidays. Saturday and Sunday are not counted as shipping business days, even though customer support is available on Saturday.

The daily order-processing cutoff is 6:00 PM (UTC-5) on business days. An order placed by 6:00 PM (UTC-5) begins processing that business day. An order placed after the cutoff, on a weekend, or on a public holiday begins processing on the next business day.

3. PROCESSING, TRANSIT, AND TOTAL DELIVERY TIME

- Order processing time: 1-2 business days
- Carrier transit time: 4-9 business days after dispatch
- Estimated total time from order placement to delivery: 5-11 business days

The total estimate combines normal processing and carrier transit. Delivery dates are estimates, not guaranteed appointment dates. Severe weather, carrier disruptions, remote-area access, incorrect addresses, high-volume periods, or events outside reasonable control may cause delay. If a known delay materially changes the expected schedule, freshculinarytions.com will use the order contact information to provide an update.

4. FULFILLMENT ORIGIN

The dispatch location may vary by product, inventory availability, and delivery destination. Customers who need the dispatch country or region for a specific product before purchase may contact support@freshculinarytions.com with the product link. The order confirmation and tracking information will identify the shipment and carrier details available for that order.

5. CARRIERS AND FREIGHT DELIVERY

Freshculinarytions.com uses trusted delivery providers, including UPS, FedEx, and qualified freight carriers, to transport orders safely and reliably. Carrier selection depends on package dimensions, destination, and service availability. Larger or heavier carts may travel through a freight service rather than a standard parcel network.

If a carrier needs an appointment, signature, access instructions, or a reachable telephone number for a large-item delivery, the customer must respond promptly to the carrier's request. Delivery service does not include assembly, installation, room-of-choice placement, or packaging removal unless that service is expressly shown in the order before payment.

6. TRACKING AND SPLIT SHIPMENTS

Tracking information is sent to the email address used at checkout when it becomes available. Tracking may require up to 48 hours after dispatch to show the first carrier scan. A multi-item order may arrive in separate packages or on different dates. No additional standard shipping charge is imposed because an order is split.

7. ADDRESS ACCURACY AND ADDRESS CHANGES

Customers are responsible for entering a complete deliverable address at checkout. Requests to change a shipping address must be emailed to support@freshculinarytions.com within 24 hours after the order is placed. Include the order number and the complete corrected address. A request is not effective until confirmed. Once packing or carrier transit has started, an address change may be unavailable. Carrier rerouting fees or replacement costs caused by an incorrect customer-provided address may be the customer's responsibility where permitted by law.

8. DELIVERY PROBLEMS

Inspect the outer packaging at delivery when possible. If an item arrives damaged, incomplete, or different from the item ordered, contact support@freshculinarytions.com promptly and preferably within 7 calendar days. Include the order number and clear photographs of the product, packaging, shipping label, and affected area. Reporting within 7 days helps preserve carrier-claim evidence and does not limit rights that cannot legally be waived.

If tracking shows no movement beyond the expected transit window, or shows delivered but the package cannot be located, first check the delivery area, household members, neighbors, building staff, and any carrier notice. Then contact support@freshculinarytions.com. The support team will review the tracking record and, when appropriate, open a carrier inquiry. A refund or replacement is not issued solely on the basis of an unverified report; the available resolution will be determined after the delivery record and circumstances are reviewed.

9. CANCELLATIONS

Cancellation requests must be emailed to support@freshculinarytions.com within 24 hours after purchase. Cancellation is possible only if fulfillment or carrier transit has not progressed beyond the point where the order can be stopped. If cancellation is no longer possible, an eligible item may be returned after delivery under the Return and Refund Policy.